Every person has their own version of their story. What we hear from someone is not necessarily the whole truth. If we make a decision or any judgement based on one sided story, we are just favouring one heart over another.
The first person who opens up their heart end up being true in our eyes but not every heart opens up the same way. People who are true, sometimes, like to keep it to themselves because they know that truth is their voice. But just because they are silent doesn’t mean they remain unheard.
Listen to every heart but if you have to give a direction, ensure that you know the entire story, the entire truth. At times, when you feel that a part of the story is missing, it’s better to support only silence.